Refund policy

We want you to love your purchase from MercyMade! If you are not completely satisfied with your order, we’re here to help.

• You may return most new, unused items within 14 days of delivery for a refund or exchange.
• Items must be unused, unwashed, and in original packaging.
• Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Return Process

• Contact us at Zakylaford09@gmail.com within 14 days of receiving your order to initiate a return.
• Please include your order number and reason for return.
• Once your return is approved, we will provide instructions for shipping the item back.
• Buyer is responsible for return shipping costs unless the item is damaged or defective.